Format of the Contract
These terms and conditions apply to CONSUMERS ONLY and do not apply to goods purchased for commercial use by organisations such as businesses and educational or government establishments.
These terms of sale apply to all goods supplied by Audio Serum d.o.o., whose registered office is at Parmova 25, 1000-Ljubljana, SLOVENIA, registered in Slovenia as a company with number 6444466000 (the "Supplier").
The Supplier is not obliged to delivery of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Acceptance of your order will be communicated to you by way of email at the point of dispatch of the products. Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Supplier sends the e-mail to you (whether or not you receive that e-mail).
By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until the Supplier has shipped your order.
The contract is subject to your right of cancellation (see below).
The Supplier may change these terms of sale without notice to you in relation to future sales.
Description and price of the goods
The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 8 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods.
The Supplier warrants that the goods will at the time of delivery correspond to the description given by the Supplier. It is your responsibility to check the compatibility and suitability of goods for any particular purpose before ordering. The Supplier reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.
Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
There will be no delivery until cleared funds are received.
Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
Payment by Proforma Invoice means that a Proforma Invoice will be sent to you after your order has been placed. If you decide to not pay the proforma invoice in the designated time, your order will automatically be canceled.
The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside Slovenia.
Orders placed on a working day will be processed next working day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available.
If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
- store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
- sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract the Supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
You shall report any damage or shortage to the Supplier in writing within 2 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the Supplier’s satisfaction that such damage occurred in transit and the parcel was insured, the Supplier will refund, repair or replace such goods free of charge to you.
Testing of products
The Supplier gives customers the possibility of testing the Supplier's products, when there is a question of compatibility with customer's other products or in case of completely new products.
You can only obtain goods for testing on the basis of an agreement with the Supplier and upon confirming the order. The testing period is 3 days, unless agreed upon differently.
When you receives the goods, it is your responsibility to confirm the state of the goods and sign a document of receipt.
The goods and all its parts must be returned to the Supplier in a flawless state, undamaged, with whole and undamaged packaging.
In you unreasonably delay the returning of the goods or the goods are returned incomplete, you undertake to purchase the leased goods. You retain the goods in your possession and the Supplier issues an invoice for the goods.
Testing of products is only possible with a personal pickup.
The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
- the goods, and
- all other sums which are or which become due to the Supplier from you on any account.
The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us [Audio Serum d.o.o., Parmova 25, 1000-Ljubljana, SLOVENIA, Tel:+386 41 779 011] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You are not allowed to use the goods in an unobstructed way until the cancellation of the contract. You are only allowed to carry out a test of the goods to such an extent that the actual status of the goods is acquired. Testing the goods in ways that are in violation with the mentioned rules means you lose your right to cancel the contract.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, except the costs of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than
- 14 days after the day we receive back from you any goods supplied, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction (including gift certificates), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
All new items supplied by the Supplier are warranted free from defects for 24 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address shown below within 2 working days.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
Promotional discount codes
The Supplier may occasionally offer discount codes to customers.
Discount codes are exclusive of postage and packaging and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. Discount code are only valid for the full price as advertised on the web site. Discounts do not apply to Gift cards. We reserve the right to withdraw codes at any time.
All discount codes are subject to their own terms and conditions.
Next order discount coupon
The Suplier will issue a next order discount coupon for the order of certain products.
The next order couponcan be redeemed at any future order. The coupon does not influence the pride of postage and packaging. The coupon can only be used once per person and only one coupon can be used per transaction. Coupons can not be used with any other voucher, coupon, promotional code or offer. The coupon can only be used at time of purchase and not retrospectively. The coupon is only valid for the full price as advertised on the web site. The coupon can not be used for the purchase of Gift cards. We reserve the right to withdraw the coupon at any time.
If a coupon is used and your entire order is cancelled by you or the Supplier, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.
Limitation of Liability
The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
These terms of sale and the supply of the goods will be subject to Slovenian law and the Slovenian courts will have jurisdiction in respect of any dispute arising from the contract.
Product images are for illustrative purposes only.
You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings.
The Supplier will not be under any liability whatsoever in the event that the Supplier is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond the Supplier’s control. These events include acts of Nature, civil commotion, riots, flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by the Supplier.
Audio Serum d.o.o.
Tel: +386 (0)1 320 60 23